Refund Policy

OVERVIEW

Reverie Company does business as Moongchi.com. Throughout this Refund Policy, “Moongchi,” “we,” “us,” and “our” refer to Reverie Company d/b/a Moongchi.com.

This Refund Policy applies to eligible products purchased through the Moongchi marketplace, including products sold by independent designers, brands, and other third-party sellers (“Third-Party Sellers”), as well as products sold directly by Moongchi.

Unless otherwise expressly disclosed before purchase, eligible products sold through Moongchi are subject to this common Refund Policy.

Moongchi administers customer return and refund requests for marketplace transactions.

1. RETURN WINDOW

To be eligible for a return, you must request a return within 7 days after delivery of the product.

A return request must be submitted through the return method or customer support channel designated by Moongchi.

Submitting a return request does not automatically guarantee approval. The product must meet the eligibility requirements described in this Refund Policy.

2. RETURN ELIGIBILITY

To qualify for a return, the product must generally be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Undamaged
• In its original condition
• With original tags attached
• In the original packaging, where reasonably applicable
• Returned with any accessories, components, or materials originally included with the product

Products showing signs of wear, washing, alteration, damage, stains, odors, fragrance, smoke, cosmetic marks, or other conditions that materially affect resale may be refused.

Moongchi may inspect returned products before approving a refund.

3. FINAL SALE ITEMS

Certain products are not eligible for return or exchange for change-of-mind reasons.

Final Sale items may include:

• Products clearly marked FINAL SALE
• Discounted or clearance products specifically identified as Final Sale
• Underwear and intimate apparel
• Earrings, pierced jewelry, and similar hygiene-sensitive items
• Products that cannot reasonably be resold for hygiene reasons after opening or use
• Other products clearly identified as Final Sale before purchase

Accessories are not automatically considered Final Sale unless specifically identified as such or otherwise covered by a hygiene-related restriction.

Final Sale restrictions do not prevent remedies that may be required by applicable law and do not necessarily apply where a product is defective, damaged, or incorrectly shipped.

Products subject to Final Sale restrictions should be clearly identified before purchase.

4. CHANGE-OF-MIND RETURNS

If you return an eligible product because of a change of mind, including reasons such as fit, size preference, color preference, style preference, or another reason unrelated to a product defect or fulfillment error, you are responsible for the return shipping cost.

If Moongchi provides a prepaid return shipping label, the applicable return shipping cost may be deducted from your refund.

5. ORIGINAL SHIPPING CHARGES

Original shipping charges are generally non-refundable for change-of-mind returns.

If your original order qualified for free shipping, we generally will not retroactively charge you for the original outbound shipping solely because you returned an otherwise eligible product.

Different rules may apply where the return results from a defective, damaged, or incorrectly shipped product.

6. DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS

If you receive a product that is:

• Defective
• Damaged
• Incorrect
• The wrong size or option due to a fulfillment error
• Otherwise materially inconsistent with your confirmed order because of a Seller or Moongchi error

please contact Moongchi promptly.

Where the issue is verified and the return is eligible, Moongchi or the applicable Seller will generally be responsible for reasonable return shipping costs.

We may request photographs, video, packaging information, product labels, or other documentation reasonably necessary to evaluate the issue.

7. HOW RETURNS ARE HANDLED

Moongchi serves as the primary customer contact for eligible marketplace returns.

Customers generally do not need to negotiate a return directly with an individual Third-Party Seller.

The return process may include:

• Submission of a return request to Moongchi.
• Review of return eligibility.
• Issuance of return instructions and, where applicable, a return shipping label.
• Shipment of the product to the return location designated by Moongchi.
• Inspection of the returned product.
• Approval or denial of the refund.
• Processing of an approved refund.

Do not send a return directly to a Seller or to an address not authorized by Moongchi unless we specifically instruct you to do so.

8. COMMON MARKETPLACE RETURN POLICY

Unless otherwise expressly approved by Moongchi and clearly disclosed before purchase, Third-Party Sellers participating in the Moongchi marketplace are subject to this Refund Policy for customer transactions completed through Moongchi.

A Third-Party Seller may not impose a more restrictive return condition on a customer after purchase if that condition was not properly disclosed and permitted through Moongchi.

Certain product-specific return restrictions may apply where reasonably necessary because of the nature of the product and where clearly disclosed before purchase.

9. EXCHANGES

Moongchi does not generally offer direct exchanges at this time.

If you would like a different:

• Size
• Color
• Option

you should return the eligible original product in accordance with this Refund Policy and place a new order for the desired product.

Product availability for a replacement order is not guaranteed.

10. REFUNDS

Approved refunds are issued to the original payment method, unless applicable law requires otherwise.

After the returned product is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally processed by Moongchi within 3–5 business days after approval.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

Return shipping costs, original shipping charges, or other amounts that are non-refundable under this Refund Policy may be deducted or excluded from the refund, as applicable.

11. MARKETPLACE SELLER ISSUES

Moongchi administers returns and refunds under this Refund Policy.

If a Third-Party Seller fails to respond, unreasonably refuses to cooperate with an eligible return, or otherwise fails to comply with applicable Moongchi marketplace policies, Moongchi may take appropriate action to resolve the customer transaction.

Such action may include approving an eligible return or refund in accordance with this Refund Policy and applicable law.

Any financial responsibility between Moongchi and a Third-Party Seller resulting from such action is governed separately by Moongchi’s agreement with that Seller.

12. RETURN LOCATION

Customers in the United States will generally be instructed to return eligible products to a U.S.-based return or fulfillment location designated by Moongchi.

Customers should not be required to return a product directly to an overseas Seller unless Moongchi specifically provides different instructions.

The applicable return address and shipping instructions will be provided during the return authorization process.

13. RETURN SHIPPING RISK

You are responsible for properly packaging a return and following the return instructions provided by Moongchi.

For customer-paid returns, we recommend using a trackable shipping method.

Moongchi is not responsible for a return shipment that is sent to an unauthorized address or that cannot be verified as delivered, except as required by applicable law.

14. REFUSED OR INELIGIBLE RETURNS

A return may be denied if:

• The return request was made outside the applicable return window
• The product does not meet the return condition requirements
• Required tags have been removed
• The product has been worn, washed, altered, or materially damaged
• The product is a Final Sale item
• The returned product does not match the product purchased
• The return was sent to an unauthorized location
• There is evidence of fraud, abuse, or misuse of the return process

If a returned product is determined to be ineligible for refund, Moongchi may contact you regarding available options.

Any cost associated with sending an ineligible product back to the customer may be the customer’s responsibility where permitted by applicable law.

15. REFUND ABUSE AND FRAUD

Moongchi reserves the right to refuse, limit, or investigate returns where we reasonably suspect:

• Return fraud
• Repeated abuse of the return process
• Wardrobing
• Product substitution
• False damage claims
• Unauthorized resale activity
• Other misuse of the Services or this Refund Policy

Any action taken under this section will be subject to applicable law.

16. CONSUMER RIGHTS

Nothing in this Refund Policy limits any non-waivable rights or remedies available to you under applicable consumer protection law.

Where applicable law provides rights that are more favorable than a provision of this Refund Policy, applicable law will control.

17. CHANGES TO THIS REFUND POLICY

We may update this Refund Policy from time to time to reflect changes to:

• Marketplace operations
• Fulfillment practices
• Products
• Seller requirements
• Customer service procedures
• Applicable law

The current version will be posted through the Services with an updated “Last Updated” date.

Where required by applicable law, material changes will be communicated as required.

18. CONTACT

For return or refund questions, contact Moongchi through the customer service channel provided with your order or at:

hello@moongchi.com

Reverie Company d/b/a Moongchi.com 600 E. Washington Blvd., Unit C-22 Los Angeles, CA 90015